NEIGHBORHOOD UTILITY UPDATE
Entergy Power Reliability Updates for Marlowe Manor
Repeated power outages have become a growing concern in Marlowe Manor. This page summarizes information shared by John Musselman of the Hillsborough neighborhood after his August 6 meeting with Entergy Arkansas, along with experiences shared by residents at the August 11 neighborhood meeting.
CIRCUIT
G915
JOHN’S ENTERGY MEETING
August 6, 2026
NEIGHBORHOOD PRESENTATION
August 11, 2026
PAGE UPDATED
August 13, 2026
SPECIAL THANKS
Thank You to John Musselman
A great deal of the information on this page is available because of the work of John Musselman of the Hillsborough neighborhood. John has spent considerable time documenting the reliability problem, communicating with Ward 5 Director Lance Hines, and pushing for a meeting with Entergy.
On August 6, John met with Lance Hines, Entergy Senior Regional Customer Service Representative Jared Harris, and senior engineers to discuss the repeated outages affecting our area. On August 11, John generously shared what he learned with Marlowe Manor residents.
We sincerely appreciate John’s persistence, the time he has invested in this issue, and his willingness to share this information with our neighborhood.
Important context: There was no Entergy representative at the August 11 neighborhood meeting. John Musselman presented his findings and reported what he had learned during his August 6 meeting with Entergy. References below to information provided by Entergy are therefore based on John’s report of that meeting.
24
outage events reported from January 2024 through August 2026
~3×
nearly three times the outages of the rest of Little Rock, according to John’s report
#1
vegetation was identified as the leading documented outage cause
2029
current schedule for the larger vegetation-trimming cycle
WHAT JOHN LEARNED FROM ENTERGY
The Reliability Problem Is Real
John reported that Entergy identified our circuit as G915 and acknowledged that both outage frequency and outage duration have been moving in the wrong direction. John reported that Entergy said the neighborhood had close to three times the outages of the rest of Little Rock.
1. Vegetation
Trees and limbs were identified as the largest documented outage category and remain the neighborhood’s biggest unresolved concern.
2. Equipment Failures
Transformers, poles, insulators and other distribution equipment were also discussed as contributors to outages.
3. Lightning and Other Events
Lightning, animals, vehicle damage and significant weather events were among the other causes discussed.
BIGGEST UNRESOLVED ISSUE
2029
That’s the current vegetation-trimming schedule.
According to John, Entergy identified vegetation as the leading documented outage cause, but the larger vegetation-trimming cycle for the area is currently scheduled for 2029.
John pressed Entergy to move that work forward. He reported that no commitment to an earlier date was made.
INFRASTRUCTURE IMPROVEMENTS
Work Entergy Described to John
During his August 6 meeting, Entergy outlined work that had already been completed and additional reliability work planned for the circuit, according to John’s presentation.
SPRING 2026
Hinson Road Reliability Work
John reported that Entergy described an approximately 30-point reliability project along the Hinson Road trunk line, including pole replacements, equipment upgrades, insulator work, framing, and mitigation intended to address lightning, animals and other reliability concerns.
JUNE 2026
Beckenham Drive Transformer Upgrade
John reported that crews upgraded a transformer on Beckenham Drive in June.
PLANNED WORK
Additional Reliability Jobs
John reported that three additional reliability jobs are planned for 2027: two on Nappa Valley Drive and one on Beckenham Drive.
NEXT STEPS
Line Walks and Sectionalizing
John said an Entergy team planned neighborhood walkthrough inspections to look for obvious problems, including vegetation. He also reported discussion of switching and sectionalizing equipment intended to reduce how much of the circuit is affected when a problem occurs.
WHAT NEIGHBORS SHARED
The Numbers Only Tell Part of the Story
Residents also shared firsthand experiences showing what repeated and prolonged outages have meant for households in the area.
Holiday Outages
Residents recalled outages occurring on Thanksgiving, Christmas Eve and the Fourth of July.
34 Hours Without Power
One resident described being without power for approximately 34 hours over the Fourth of July during summer heat.
A Transformer Failing Repeatedly
One resident said a nearby transformer had audibly failed on three separate occasions.
More Than Three Days
Residents recalled a major outage involving multiple downed poles in difficult ravine terrain that took more than three days to restore.
Questions After the 2023 Tornado
Residents questioned whether temporary grid changes made during tornado recovery could be contributing to current problems. This was raised as a resident theory and was not presented as a finding from Entergy.
Investing in Backup Power
Neighbors discussed purchasing generators, battery systems and other backup equipment because of concern over frequent or prolonged outages.
Note: These experiences were shared by individual residents during the neighborhood meeting. They are presented as resident accounts and should not be read as conclusions or findings attributed to Entergy.
WHAT RESIDENTS CAN DO
Help Build a Better Record of the Problem
One of the strongest messages from the meeting was that residents should consistently document outages and reliability problems affecting their own homes.
01
Report Every Outage
Even if you know a neighbor has already reported the outage, report it for your own address. John emphasized that individual reports help build the data used to evaluate circuit reliability.
02
Keep an Outage Log
Keep a simple record containing:
- Date and time power went out
- Time service was restored
- Weather conditions
- Visible vegetation or equipment problems
03
Report Vegetation and Equipment Problems
If you see trees or limbs interfering with utility lines, damaged equipment, leaking transformers or other possible reliability concerns, document the location and report the issue to Entergy. Photos can be helpful.
04
Contact the Arkansas Public Service Commission
The APSC accepts complaints involving utility service outages and other service concerns. Residents may also submit public comments regarding pending Commission dockets.
CURRENT OFFICIAL INFORMATION
Entergy Arkansas’s 2026 Rate Case
Separate from John’s neighborhood presentation, Entergy Arkansas currently has a rate case before the Arkansas Public Service Commission. Residents who want their reliability concerns included in the public record may submit comments concerning the pending docket.
APSC DOCKET
26-001-U
APPLICATION FILED
February 27, 2026
REQUESTED EFFECTIVE DATE
First billing cycle of January 2027
USEFUL CONTACTS
Report Problems and Make Your Voice Heard
Entergy Outages
Entergy Customer Service
(800) 368-3749
1-800-ENTERGY
Arkansas Public Service Commission
Complaints: (501) 682-1718
Toll Free: (800) 482-1164
apsc.arkansas.gov
Every Outage Report Helps Document the Problem
We now have information supporting what residents have been experiencing. The next step is to continue documenting outages, vegetation problems and equipment concerns so there is a clear record of the reliability issues affecting circuit G915.
If your power goes out, please report it — even if you know your neighbors have already done so.
About this page: This page summarizes information presented by John Musselman during the August 11, 2026 neighborhood meeting, including John’s report of his August 6 meeting with Entergy Arkansas. Resident experiences are identified separately. Current Entergy and Arkansas Public Service Commission contact and rate-case information is linked to the official sources above.
Trademark notice: Entergy and the Entergy logo are trademarks or service marks of Entergy Corporation. They are used here solely to identify the subject of this editorial neighborhood update. MarloweManor.com is not affiliated with, sponsored by, or endorsed by Entergy Corporation or Entergy Arkansas.